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Shipping your eBay sales via standard small shipment carriers like UPS, the U.S. Global Shipping Program (GSP) takes the complexity out of shipping internationally. Acceptable Returns: if the description of the item has been incorrect on our eBay listing or sending wrong item to you on our faulty, but must be within 14 days of receipt. Most small package carriers including USPS ®, FedEx ®, and UPS ® only support items up to certain weights and dimensions. AU $63.05 + AU $14.26 shipping . Based on the tracking, it seems that the damaged occurred once it was at the buyer's local FedEx facility (as it arrived there, and wasn't reported as damaged until it was on its way to him). Posted by 4 months ago. AU $157.31. If the seller wasn't able to help, ask eBay to step in Thanks in advance, I recently purchased an item from america using the global shipping program, took 2 months to arrive to australia, when i noticed it had been updated to delivered at 2.00am friday on my ebay purchases page. If you’re selling oversized items, consider listing and shipping with freight carriers. Choose eBay international standard when you need to manage your overall shipping cost. OR FedEx Prority (2-3 business Days) ATTENTION INTERNATIONAL BUYERS: IMPORT DUTIES, TAXES and CHARGES are NOT included in the item price or shipping charges. I'm not new to selling, I've had a selling account for several years and shipped hundreds of items and have never seen such a disregard for a package. ... eBay item number: 232426471070. Item specifics. We will send replace parts ASAP. shipping: + AU $125.59 shipping . OEM Makita - BL1830B 18V LXT Lithium Ion 3.0Ah Battery . The majority of my items ship through USPS first class or Priority. Report item - opens in a new window or tab. The total price of the sale, including shipping, was $16.50. AU $105.62. I live in NC and the buyer lives in CA. Details about SHIMANO Stella SW30000 Spinning Reel SW 30000 FEDEX Express ship to Usa. If she refuses to include the original postage in the refund, I would open the dispute - you will have to return the item unless, due to the damaged glass, Australia Post classiy it as dangerous goods and refuse to carry it (in which case you will need to call PayPal and let them know you can't return it, possibly provide proof of same). If the item was damaged or faulty, they're responsible for the return shipping costs – if you changed your mind, who covers the cost will depend on the seller's return policy. If items were damaged in shipping, the carriers (USPS, FedEx, or UPS) should be notified so they can research the claim - that's why carriers offer insurance. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. If the buyer reports they didn't receive the item or opens a return request because the item was damaged in shipping, we use that information to verify your claim. Condition: Used. FedEx and UPS are almost always going to be cheaper to use than USPS for something over 2lbs. Free shipping . FedEx Ground service has competitive prices and carries all the best features of FedEx. However, if the buyer doesn't report an issue, they may need to verify your claim by responding to an email from Parcel Insurance Plan (PIP). 100% Upvoted. What does this price mean? if items damaged in delivery/post are not covered then sellers could post fine bone china in a sachel without any protection. Makita BL1830B 3.0Ah 18v Lithium-Ion Battery Pack. You’ll probably use FedEx Ground for items that are heavy or extremely large, because FedEx ships anything up to 150 pounds in a single box — 80 more pounds than the U.S. I'd then proceed depending on whether the buyer provides photos. no comments yet. Item damaged during shipping by FedEx, now buyer wants a return. AU $65.97. Seller assumes all responsibility for this listing. Recent sales price provided by the seller. I went to australia post gave them all 3 tracking numbers provided. Log in or sign up to leave a comment log in sign up. It's very possible the item got damaged in shipping and Fedex has auto-insurance you can fill out. You, as the seller, are responsible for getting the product to the buyer. thats crazy. First of all, the item was misrouted somewhere in CA. Free shipping . Seller assumes all responsibility for this listing. Re placement. Postal Service takes. Almost gone. I don't think it was a packing issue since it traveled to Texas from Virginia, and was only damaged once in Texas. For buyers, GSP provides access to more international products, with the full cost including shipping, duties and taxes provided upfront. Who pays the shipping costs depends on why you're returning it. save hide report. Expedited Shipping (FedEx Express Saver ®) On or before Mon. It's time consuming to have to check if Priority or Fedex is cheaper for every large item. Djibril The Devil Angel 3 Holy Angel Djibril Damage ver. Sign in to check out … If the item was damaged due to it being insufficiently packed and protected for shipping, some sellers might provide a partial refund to account for the loss in the item's value. You save: $12.60 (13% off) Price: Discounted price US $84.36. AU $64.12 + AU $7.06 shipping . I shipped an item last week via USPS. Is ShipCover insurance available for FedEx shipping labels? It sounds like this is a clear case of damage in shipping and your PO insurance should cover that. However, I choose Fedex to ship some of my larger items. We offer you worldwide. Last updated on 01 Jun, 2020 16:46:17 AEST View all revisions. Question. Last updated on Dec 14, 2020 18:56:53 PST View all revisions. Remember, you (the seller) are responsible for getting the product to the buyer. Condition: New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). I sent an item back to the seller, but it got damaged at some point in the shipping process. When you choose GSP and an eligible item sells abroad, you will ship it to eBay’s US-based Global Shipping Center and the item will be processed and tracked every step until your item reaches the buyer. I've always resolved disputes amicably but again, if I wabted to be a jerk, this would go against my feedback score and likely deter future sales. Barbie Outer Box Damaged From JAPAN FedEx No.72495. Free shipping . Unfortunately I didn't see a mention of the elephant in the room: the impact of late deliveries on returns in a year when carriers were overwhelmed due to the pandemic and other issues. How Shipping Large Items Made Us $1,145 in One Weekend. SALE ! The comment says "iMac arrived damaged. Item damaged during shipping by FedEx, now buyer wants a return. No re placement will be given if the item is damaged, missed during shipping, unless insurance is covered. Description; Shipping and payments; eBay item number: 324415558005. Any helpful input and insight is greatly appreciated. It’s the most economical option for delivering large, heavy items like appliances, furniture, large car parts, or gym equipment. If your item was packaged properly and it was damaged in shipping, you will get paid. The Packaging wasnt damaged but the item itself had water damage and was broken. 0 comments. Item Information. best. - Scan of FedEx ® US Airbill, FedEx Ship Manager ® printout, and/or FedEx Ground Pickup Record - Photos of package and damaged contents (if applicable) - Serial number(s) of damaged or lost merchandise - Proof-of-value documentation, such as: - Copy of original invoice from vendor/supplier - Copy of retail invoice/receipt If you’re unable to reach a resolution, please call 1-800-Go-FedEx to file a claim. surely if a breakable item is broken in transit the first thing to look at was the wrapping done well enough for reasonable delivery. If they show me photos of the damage, they can keep and do with the item what they will. Sort by. The item finally showed up a week later, and the buyer says it is damaged. When your item is larger or heavier than any of these carriers will allow, however, the process can become especially complex and daunting. GSP does it all for you. AU $106.98. It just may take a little bit more work. Can I still get a full refund? Barbie Outer Box Damaged From JAPAN FedEx No.72495. Postal Service (USPS), or FedEx—especially in volume—can be a logistically complex process. You may expect to receive your item in about 3 to 5 Days time for Fed-ex or UPS Delivery. Be the first to share what you think! [ Fedex Shipping ] NEW Makita BL1830B 18V LXT 3.0Ah Battery LED Indicator U. ShipCover is only available with USPS shipping labels. Question . An ebay item I shipped was damaged during shipping, do i have to refund or should buyer file claim with USPS? Related Articles: 5 Steps to Get Started With Freight Shipping. Jan. 04 to * Estimated delivery dates - opens in a new window or tab include seller's handling time, origin ZIP Code, destination ZIP Code and time of acceptance and will depend on shipping service selected and receipt of cleared payment. item damaged when you get it,or lost during transhipment,pls email to us first,we provide full refund or sending a replacement. $132.50. Sellers are protected by eBay so if their items are lost or damaged on the international part of their journey, they are still guaranteed five stars for shipping time and protected from negative feedback related to shipping. SALE ! Whether delivered to the wrong address or damaged enough for the label to be unreadable, having an item go missing is disappointing for both eBay buyer and seller. The item is damaged bad enough that it can't be resold. Barbie Outer Box Damaged From JAPAN FedEx No.72495. Saver ® ) on or before Mon it out first cover that this a. Item back to the buyer lives in CA whether the buyer lives in CA like this is a case. Usps first class or Priority Semi Heavy Truck 1/50 Scale Die-Cast Metal Model Toy most package... Properly and it was not damaged before it left my house, i choose FedEx to ship your sales! Of my items ship through USPS first class or Priority a resolution, please call 1-800-Go-FedEx to a! 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